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General Questions

Get quick answers to the most frequently asked questions regarding our policies. Shop with confidence at Trimleaf

What is the status of my order?

Once you have placed your order, we will send you a confirmation email that your order has been received and you will be assigned a specific order number. Please contact us if your order confirmation has not been received after 24 hours as it may be

How do I make changes to my order?

We can only change orders that have not been processed for shipping yet. Most orders are processed within 24 hours so if you need to change or cancel an order please contact us right away and we will do our best to help and accommodate. Once orders h

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it to ship out. Please note that some products require additional processing and the lead times are shown in the product pages. Some product lead times are subject to frequent

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be can

Where do you ship?

Currently, we ship within Canada, specifically within the 10 provinces. For territories, kindly contact us for quotes and we will do our best to help as best we can. If you are in the US, please head to our US site:

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