The products we carry are based on the respective manufacturer's policies regarding returns or exchanges, if applicable. Most products are final sale and will be indicated on the product page. Please contact us immediately for any concerns or issues.

<p id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The products we carry are based on the respective manufacturer&apos;s policies regarding returns or exchanges, if applicable.<p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most products are final sale and will be indicated on the product page. Please contact us immediately for any concerns or issues.<p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately. We will review the situation and strive to resolve the issue.<p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Do you offer refunds or exchanges?

All products returned must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Trimleaf. Each return is subject to a minimum 20% restocking fee where return shipping is the responsibility of the buyer. You may request an

<p id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All products returned must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Trimleaf.<p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Each return is subject to a minimum 20% restocking fee where return shipping is the responsibility of the buyer.<p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may request an RMA by emailing us: info@trimleaf.ca<p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, manuals, warranty cards and other accessories and documentation included.<p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please see the warranty for each brand listed here -&#xA0;<a href="https://www.trimleaf.ca/pages/shipping-and-returns" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: underline; cursor: pointer; transition: color 0.3s ease-in-out 0s; opacity: 1;" target="_blank">Shipping &amp; Returns</a>&#xA0;<p style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 20px; word-break: break-word; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Once your RMA is approved, returns must be initiated within [7 days] of receiving your order otherwise we it is no longer valid. <h3 id="return-shipping">Return Shipping</h3>Reach out to our customer support team to initiate the return process with your order number and details about the item you wish to return. We will then instruct you further on the return process for your specific product, if approved. <h3 id="refund-process">Refund process</h3>Upon receiving the returned item, it will inspect it to ensure it meets manufacturer return policy criteria. If the return is approved, a refund will be processed to the original payment method or store credit, where applicable. <h3 id="non-returnable-items">Non-Returnable items</h3>Certain items may not be eligible for return even if brand new, unused. These items will be clearly marked on the product page.

Returns

Do you offer refunds or exchanges?

How do I make a return?